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Support  

If you have any questions regarding the Rennacs Scanner system please phone, fax, or email us. We will answer your emails as quickly as we can, normally within one working day.

For ALL Technical Support
-please email: sales@rennacs.com

Frequently asked Questions  
  • Will the Rennacs Scanner work on American, Japanese, Korean, Australian and European cars made in ALL countries?
  • What about OBD2 / EOBD?
  • What kind of Computer / Laptop do I need?
  • What does the Rennacs Scanner do?
  • How does the Rennacs Scanner work?
  • Does the Rennacs Scanner CLEAR / ERASE fault codes?
  • What is on the Rennacs Scanner PRINTOUT?
  • How does the Rennacs Scanner connect to the vehicle?
  • How long does the Rennacs Scanner test take?
  • What range of vehicles does the Rennacs Scanner read from?
  • Can the Rennacs Scanner be updated for later model vehicles?
  • Can the Rennacs Scanner do other systems in the vehicle?
  • What type of information does the Rennacs Scanner give me?
  • Where is the Rennacs Scanner made?
  • Does the Rennacs Scanner work on Trucks?
  • Who supports the Rennacs Scanner ?
  • How can I purchase an Rennacs Scanner?


  • Will the Rennacs Scanner work on American, Japanese, Korean, Australian and European cars made in ALL countries?
    YES. The Rennacs Scanner is designed to work equally well on your locally assembled American, Japanese, Korean, Australian and European vehicles, as well as on ANY variety of new or import vehicles.

     

    What about OBD ii (OBD2) / EOBD?
    The Rennacs Scanner will read codes and live data from 100% of American, Japanese, Korean, Australian and European vehicles with OBD2 / EOBD. OBD2 started in 1996 in the USA and EOBD started in 2001 for the UK.

     

    What kind of Computer / Laptop do I need to run the Rennacs Scanner on?
    The Rennacs Scanner UniPlug and Manual Code Reading software will run on ANY computer / laptop capable of running Windows XP, 7 or Vista.

     

    What does the Rennacs Scanner do?
    The Rennacs Scanner speeds up your diagnosis of vehicle problems by allowing you to quickly and easily access the diagnostic fault codes and live data found in the vehicles onboard computer memory. (It generally takes less than 3 minutes to perform a test).

    It decodes the diagnostic codes and displays them in words on your Computer screen with the code number and a full description of the vehicle self diagnostic faults.
    The Rennacs Scanner is also ideal for helping to find those frustrating intermittent vehicle faults.

    It will extract codes that are stored in the vehicle computer memory even after the fault symptoms have stopped (generally when you are getting the vehicle into your workshop!).

    Another powerful use of the Rennacs Scanner is to produce a "Condition Report" of the vehicle for your customers. You can print this report directly to your normal office or workshop printer (even onto your standard letterhead if you desire!) The "Scan All Systems" feature speeds up and simplifies the process of checking all codes in the vehicle.

    Great for pre-purchase and pre-holiday checks, or for your customers who desire that bit extra on a service or tuneup. Printouts are the perfect way to justify an Rennacs Scanner machine charge.

    The Live Data feature is perfect to help isolate and diagnose faults indicated by the fault code reading.



    How does the Rennacs Scanner work?
    The Universal Plug (UniPlug) plugs directly into the 16 pin OBD2 / EOBD style diagnostic socket under the dash to read and erase fault codes and read live data.

    As long as you can find the diagnostic connector (the Rennacs Scanner shows you where it is) and you know the Year and Make of the vehicle you can read the codes!

    For example the Rennacs Scanner system will read the codes and data from a Subaru EFI system automatically whether its a bizarre Japanese import or a locally assembled model. It makes your life much easier!



    Does the Rennacs Scanner ERASE / CLEAR fault codes?
    YES. The UniPlug system automatically erases the codes for you.



    What is on the Rennacs Scanner PRINTOUT?
    The Rennacs Scanner Printout will display your garage name, the registration / license plate number of the vehicle, the customers name and the operator of the tool, plus a list of the fault codes found, with the number of the code and the code description.

    For example: code P1212: Airflow meter or circuit. If there are NO fault codes present, the Rennacs Scanner will printout the "No fault codes present" message. Ideal for before and after testing and diagnosis of vehicles.

    You can also print and save the Live Data results



    How does the Rennacs Scanner connect to the vehicle?
    The Universal Plug (UniPlug) plugs directly into the 16 pin OBD2 / EOBD style diagnostic socket under the dash to read and erase fault codes.

    The PC system has a 10 meter long cable that runs from the USB port of your computer to the vehicle under test.

    .

    How long does an Rennacs Scanner test take?
    The vehicle determines the speed of communication. It can take on average around 30 seconds, to greater than 2 minutes for some vehicles. The speed of your computer will not make any difference to the code reading time.



    What range of vehicles does the Rennacs Scanner read from?
    The Rennacs Scanner reads from vehicles 1983 to 2010 for American, Japanese, Korean, Australian and European vehicles.

    We are constanly updating the vehicle coverage so please keep an eye on the link below for the latest system coverage click here to see the current full Rennacs Scanner coverage list.



    Can the Rennacs Scanner be updated for later model vehicles?
    YES. One of the awesome benefits of your Rennacs Scanner system, is that you can download updates directly from this website! Imagine that...... a tool that is being continually improved and keeping you up to date with the click of a mouse.

    Whats even better is that minor changes and updates to existing code are FREE.



    Can the Rennacs Scanner do other systems in the vehicle?
    YES. The Rennacs Scanner currently covers EFI Petrol, EFI diesel, ABS, Electronic Transmissions, Air Bags, and , Ford and Holden Body Control.

    The Rennacs Scanner can also read many other vehicle systems such as Cruise Control, Traction Control, Anti Theft, Air Conditioning etc.



    What type of information does the Rennacs Scanner give me?
    The Rennacs Scanner reads the self-diagnostic fault code information from the vehicle computer.

    For example

    Fault code P1232: Airflow meter or circuit
    Fault code P1452: Throttle Position Sensor (TPS) or circuit

    The Rennacs Scanner gives you an actual description of the area to start looking in.

    The Live Data screen give you the actual values of each of the sensors / actuators such as:

    Throttle Position Sensor (TPS) = 4.1 volts


    Where is the Rennacs Scanner made?
    The Rennacs Scanner is designed and manufactured in New Zealand. New Zealand has one of the greatest variety of Japanese,Korean , Australian, European and US vehicles in the world. This makes New Zealand the ideal country to develop and test the Rennacs Scanner.


    Does the Rennacs Scanner work on Trucks?
    The Rennacs Scanner currently works solely on passenger cars and light commercial vehicles, such as Toyota Surfs, Isuzu Big Horns, etc. Please see our vehicle coverage list for more details, vehicle coverage list



    Who supports the Rennacs Scanner ?

    The Rennacs Scanner is supported by Rennacs Limited, based in Hamilton, New Zealand. Rennacs Limited are the designers and manufacturers of the Rennacs Scanner. Rennacs Limited are committed to providing you exceptional after market sales and service. For any customer support, please email us at sales@rennacs.com We aim to reply to all emails within one working day (NZ time)


    How can I purchase a Rennacs Scanner?
    Simply view our BUY NOW page for purchase information and we'll arrange to send you a Rennacs Scanner unit immediately (usually takes 4 - 5 working days to arrive). There are multiple ways you can buy, SECURELY online, Telegraphic Transfer / Direct bank transfer, Western Union, Paypal, which ever suits you best.

    We ship the unit to ANY country in the world.